Shuvo Terms & Conditions — Complete Guide

Shuvo is an online Sports Betting and lottery platform serving users in Bangladesh. These Terms and Conditions form a legal agreement between the user and Shuvo.

Shuvo reserves the right to update these terms and conditions at any time. Users will be notified of any changes via their registered email or a platform notification. Continued use of the platform after any such changes constitutes acceptance of the updated terms.

• The Shuvo platform always operates in compliance with applicable laws in Bangladesh.
• The Bengali version of these Terms & Conditions shall be considered the authoritative document.
• Using any Shuvo service constitutes acceptance of these full Terms and Conditions.
• If you disagree with any part of these Terms, please refrain from using the platform.

We believe transparency is the best policy. That's why these Terms & Conditions are written in plain language — so every user can understand them with ease.

To open an account on Shuvo, you must register with accurate and truthful information. Accounts created with false or incorrect details may be closed and deposited funds may not be refunded.

• One Account: Each person may only open one account. If multiple accounts are found, all of them will be terminated.
• Accurate Information: Registration requires your real name, national ID number, and mobile number.
• Password Security: Never share your account password with anyone. If your password is compromised, change it immediately.
• Information Update: If your personal information changes, update it on the platform right away.

An OTP will be sent to the mobile number provided at registration. You must verify your account using that OTP. Unverified accounts cannot make financial transactions.

Users must be at least 18 years old to participate on Shuvo. This is a non-negotiable requirement. Shuvo is strictly prohibited for minors.

• Your date of birth must be entered correctly at the time of registration.
• Shuvo may request government-issued ID at any time for age verification purposes.
• Failure to verify your age will result in account suspension.
• Operating an account on behalf of a minor is also prohibited.

Additionally, residents of regions where online betting is prohibited by law may not use Shuvo. It is the user's responsibility to be aware of the laws applicable in their area.

Deposits and withdrawals on Shuvo are available via Mobile Pay, Nagad, and Rocket. All financial transactions are encrypted and secure.

• Minimum Deposit: ৳100.
• Minimum Withdrawal: ৳500.
• Withdrawal Time: Typically within 1–3 business days after approval.
• Same Method: Withdrawals must be made using the same method as the original deposit.

Shuvo does not accept third-party payments. All deposits to your account must come from your own mobile wallet or bank account. Payments made in someone else's name will be cancelled, and refunds may take 7–14 business days to process.

• Accounts involved in fraudulent transactions will be closed immediately.
• Any money laundering or suspicious transactions will be reported to the relevant authorities.
• If a deposit fails, please contact our support team.

Shuvo regularly offers bonuses and promotional offers. Each bonus comes with its own terms, which should be read carefully before claiming.

• Welcome Bonus: New members get a special bonus on their first deposit. Full terms are available on the promotions page.
• Wagering Requirement: A specified wagering requirement must be met before bonus funds can be withdrawn.
• Validity: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Abuse Prohibited: Any attempt to abuse or manipulate bonuses will result in account termination.

Shuvo reserves the right to modify, suspend, or cancel any bonus offer at any time. Visit the platform regularly for the latest promotional updates.

Placing bets on shuvo is subject to certain rules that apply equally to all users.

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled or changed.
• Odds Changes: The odds displayed at the time a bet is placed are final and will not be affected by any subsequent changes.
• Match Cancellation: If a match or event is cancelled, the bet amount will be refunded.
• System Error: If incorrect odds are displayed due to a technical error, Shuvo reserves the right to void the affected bets.
• Match Fixing: If match-fixing or manipulation is suspected, the associated bet will be suspended.

Shuvo's odds engine operates automatically. Any disputes over bet outcomes will be resolved under Section 10 of these Terms and Conditions. Shuvo's decision shall be final in all cases.

Shuvo may suspend or permanently close any account for the following reasons.

• Registering with false or misleading information.
• Operating multiple accounts.
• Bonus or promotion abuse.
• Fraudulent activity or any attempt at hacking.
• Using an account on behalf of a minor.
• Suspicious financial transactions.
• Any attempt to harm other users on the platform.

Users may also close their account at any time by contacting our support team. All existing bets must be settled and any remaining balance withdrawn before the account is closed.

Shuvo believes betting is a form of entertainment, not a source of income. Betting responsibly makes for a healthy and enjoyable experience.

• Personal Limits: Set your own deposit, bet, and loss limits.
• Self-Exclusion: If needed, you can exclude yourself from the platform for a set period of time.
• Betting History: You can view your full betting history at any time.
• Support: If you're struggling with a betting addiction, our support team is ready to help.

If you feel that betting is negatively affecting your daily life, family, or finances, take a break immediately and seek professional support. Shuvo always puts user wellbeing first.

Shuvo takes the protection of your personal information seriously. We never sell your data to third parties.

• Information provided at registration is used solely for identity verification and service delivery.
• All data is secured with SSL encryption.
• Payment details are never stored directly.
• Information may be shared with authorities if required by law.

For our full privacy policy, visit our Privacy Policy page.

If you have a dispute regarding any bet, transaction, or service, please contact our support team first. We always aim for a quick and fair resolution.

• Filing a Complaint: Email us at support@shuvo.click or reach us via live chat.
• Time Limit: Complaints must be submitted within 30 days of the incident.
• Investigation Period: An initial response will be provided within 7 business days of receiving your complaint.
• Final Decision: Shuvo's decision is final and binding in all disputes.