Shuvo Privacy Policy — Your Data, Our Responsibility

Shuvo is a trusted online Sports Betting and lottery platform. We believe protecting our users' privacy is one of our most important responsibilities. This Privacy Policy is designed to give you a clear understanding of how we handle your personal information.

This policy applies to the following:

• Visiting the Shuvo website (shuvo.click).
• To register and manage your account on shuvo.
• Using betting, lottery, or any other services.
• Contacting customer support or our support team.
• Signing up for our promotional offers or newsletter.

Shuvo's Privacy Policy is built in accordance with applicable data protection laws in Bangladesh and international standards. We guarantee that your personal information will never be sold to any third party under any circumstances.

Shuvo collects certain information to provide you with our services. This falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Information you provide directly:

• Full name, date of birth, and nationality.
• Mobile number and email address.
• Residential address.
• National ID or passport number (for KYC verification).
• Payment method details (Mobile Pay, Nagad, Rocket number).
• Information provided when contacting our support team.

Automatically Collected Information:

Shuvo uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary.

• Account Management: To smoothly handle registration, login, and profile updates.
• Identity Verification (KYC): To verify age and identity, and to prevent financial fraud.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Support: To resolve your questions and complaints quickly.
• Security: To prevent account hacking, fraud, and unauthorized access.
• Legal Obligation: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.
• Promotional Communications: To send you offers and updates, with your consent.

We never sell your data to advertisers, data brokers, or any third party for commercial purposes. This is an unwavering commitment.

Shuvo uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the performance of certain platform features.

Shuvo never sells your personal information. However, there are limited circumstances where data may need to be shared:

• Payment Processing: Only the minimum information required to process transactions via Mobile Pay, Nagad, or Rocket is shared.
• Identity Verification Services: With approved third-party agencies for KYC verification.
• Legal Obligation: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: To assist in the investigation of cybercrime or financial fraud.
• Business Changes: In the event of a company merger or acquisition, though you will be notified in advance.

All third-party service providers receive data only for defined tasks and within defined timeframes. Once the task is complete, we ensure that data is deleted from their systems.

Shuvo retains your data only for as long as necessary. Information that is no longer needed is deleted after a set period.

When you request account closure, we retain your data for the periods outlined above. However, certain information must be kept for a fixed period for financial and legal compliance purposes.

Under shuvo's Privacy Policy, you have certain important rights. We respect these rights and act on them in a timely manner.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may temporarily restrict the processing of your data.
• Right to Data Portability: You can request a copy of your data in a standard, portable format.
• Right to Object: You may object to the use of your information for any specific purpose.

In certain cases, we may be unable to delete or provide specific information due to legal or regulatory obligations. If so, we will notify you and explain the reason.

Shuvo strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.

• Age verification at the time of registration is mandatory.
• Accounts suspected of being held by a minor will be suspended immediately.
• If a minor's information is collected by mistake, it will be deleted immediately.
• Parents or guardians with concerns can contact us at support@shuvo.click.

Shuvo may update this Privacy Policy from time to time. We will notify you of any changes.

• For significant changes, you will be notified via SMS to your registered mobile number or by email.
• For minor updates, only the "Last Updated" date at the top of the page will be changed.
• Continuing to use the platform after any changes have been made will be considered your acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to us through the following:

• Email: support@shuvo.click
• Help Center: shuvo.click/help-center
• Response Time: Within 24 Hours (on business days)

We take every privacy-related request seriously and make every effort to resolve it as promptly as possible.